Return & Refund Policy
30-day return requests
Request a return within 30 days of delivery. Change-of-mind returns must be unworn, unused, in original condition and in the original packaging. Contact [email protected] with your order number and reason before sending a return.
How to request a return
Email [email protected] with your order number and return reason. Please obtain return authorization and confirm the return address before shipping. Our return address is Haloprysm, 7 Rue Jean Moulin, 37530 Nazelles-Négron, France. This is an international return destination for US customers.
Return shipping and fees
For a change of mind, the customer pays return shipping. Haloprysm covers return shipping when the issue is our error, a damaged or defective item, or an incorrect item. There is no restocking fee. Contact us to arrange the appropriate return method.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue; photos can help us assess it. Ordinary unused-condition requirements do not prevent you from requesting help for a damaged, defective or incorrect item. We will arrange the appropriate return and refund handling with you.
Inspection and refunds
We inspect returned items before deciding whether to approve a refund. Once approved, we initiate a refund to the original payment account within 10 calendar days. Your payment provider or bank may take additional time to post the credit.
Cancellations and exchanges
You may contact us to request cancellation before dispatch. Whether we can cancel depends on the processing status. We do not offer direct exchanges; request a return and place a new purchase instead.
Your rights
This policy does not limit any mandatory rights available to you under applicable law.